Privacy Policy

1. Introduction

Contact Orbit ("we", "our", or "us") is committed to protecting the privacy of our users ("you" or "your"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our customer management and SMS automation platform.

2. Information We Collect

We may collect the following types of information:

• Account Information: Name, email address, phone number, and business name when you register for an account.
• Customer Data: Customer names, phone numbers, email addresses, subscription details, and payment records that you enter into the platform.
• SMS Data: SMS templates, automation rules, and message logs including delivery status.
• Usage Data: Information about how you interact with our platform, including IP address, browser type, pages visited, and timestamps.
• Payment Information: Billing details processed through our third-party payment providers.

3. How We Use Your Information

We use the collected information for the following purposes:

• To provide and maintain our platform and services.
• To process and send SMS messages on your behalf via third-party providers (e.g., Twilio).
• To manage your account and provide customer support.
• To send administrative notifications about your account or service changes.
• To improve our platform and develop new features.
• To comply with legal obligations.

4. Third-Party Services

We use third-party services to deliver our platform functionality:

• Twilio: For sending SMS messages. Twilio processes phone numbers and message content on our behalf. Please review Twilio's Privacy Policy.
• Hosting Providers: Our servers are hosted by third-party providers who may process data as part of their infrastructure services.

5. Data Security

We implement reasonable security measures to protect your information, including:

• Encrypted data transmission (HTTPS/TLS).
• Secure password hashing.
• Access controls and authentication mechanisms.
• Regular security reviews of our codebase.

However, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security of your data.

6. Data Retention

We retain your data for as long as your account is active or as needed to provide our services. You may request deletion of your account and associated data by contacting us. Certain data may be retained as required by law.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data.
• Object to or restrict processing of your data.
• Export your data in a portable format.

8. Cookies

We use essential cookies for session management and authentication. These cookies are necessary for the platform to function and cannot be disabled.

9. Children's Privacy

Our platform is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page with a revised "Last updated" date.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: support@contactorbit.com